Returns & Refunds

Everything we sell is printed on demand just for you, so we don’t accept returns or exchanges for wrong size or change of mind. Check the size chart on each product before ordering.

Damaged, defective, misprinted or wrong item? We’ll make it right with a free replacement or a refund. Email cannalivecollection@gmail.com within 5 days of delivery with your order number and clear photos of the problem (plus the label or tag if it’s the wrong item). Don’t send anything back unless we ask you to.

Lost package: If your tracking stops moving or your order hasn’t arrived, email us within 5 days after the estimated delivery date. We’ll work with the carrier to reship or refund. If tracking shows “delivered” but you can’t find it, check with your neighbors and your local post office first. We can’t replace a package the carrier confirms as delivered unless there’s proof the carrier made a mistake.

Not covered: wear, washing damage or misuse; orders delayed or lost because of a wrong address entered at checkout; packages that are refused or never picked up.

Cancellations: Need to cancel or change your order? Email us within 12 hours of ordering. Once production starts, we can’t cancel or change it.

Refunds go back to your original payment method. Your bank may take a few business days to post them.